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FAQ

GENERAL

Galvin is located in Mullingar, County Westmeath in Ireland. N91 K37F.

Of course! Call us on +353 44 93 48461 (9am - 6pm). You can also speak to us via the "Chat with us" online (we are available here 9am - 5pm Monday to Friday). We aim to get back to you within 5 minutes. Alternatively, you can email us at customerservice@galvinformen.com We will get back to you within 24 hours.

For sure. When you get to checkout when ordering online, you will be requested to select "Ship" or "Pick Up". Once your order has been processed, we will prepare your order for collection. Hopefully see you soon!

Currently we are unable to accept these via our website. However, we do accept one4all vouchers in-store. Therefore, we can arrange to speak with you directly over the phone and action the sale for you in this way? Share with us your number and we will give you a call or call us on +353 44 93 4846 and we can process your order over the phone.

PAYMENTS

We have ensured that our systems are fully secure. We use industry standard SSL encryption to protect your details. Information shared with us including your name, address and card details are encoded so they can only be read on the secure server.

Security checks are automatically actioned on all transactions ensuring that all information and details being used are authentic.

We accept most major credit and debit cards including AMEX, VISA, MASTERCARD plus Google Pay, Shop Pay and Apple Pay.

Currently, our site presents EURO prices only. However, we do of course ship Internationally.

We sell both In-Store Gift Cards & Digital Gift Cards. Digital Gifts Cards can be used to purchase online items only. In-Store Gift Cards can be used to purchase in-store in our Mullingar store only.

The final purchase price is shown at checkout. You will not have to pay added tax or duties charges.

Irish VAT is applied to all orders, including Northern Ireland deliveries.

BRANDS & PRODUCTS

Yes. Galvin will only ever source, stock and retail genuine, authentic and quality products from our legitimate partners.

It is possible that we may be expecting new arrivals, replenishment or additional drops of stock. We receive deliveries all year round. With some of our brand partners we can also sometimes place special orders. Give us a call on +353 44 93 48461 or "Chat with us" regarding your query and we will find out for you.

For sure. Either "Chat with us", email us at customerservice@galvinformen.com. or call us on +353 44 93 48461. We would be happy to talk you through our products and brands.

Definitely! We are always happy to help you make the correct choice. See our useful "Size Guide" HERE.

Alternatively, "Chat with us", email us at customerservice@galvinformen.com. or call us on +353 44 93 48461 and we will talk you through the size dimensions and fit.

We try to get the majority of our brands and products online. However, our online represents 50-60% of our full offering currently. If you are looking for something specific or would like to know more, please "Chat with us", email us at customerservice@galvinformen.com or call us at +353 93 44 93 48461.

ORDERS

If an item is not in stock it will not appear on our web page. When selecting your size or quantity, you will only be able to select an item that is currently available.

As we are operating a physical store in Mullingar, it may be possible (but extremely unlikely) that a purchase of the same item is being sold at the very same time as you are finalising your purchase. We ensure to process and allocate products immediately upon receiving all online orders to illuminate this risk.

When finalising your order, you will be presented with a "Thank You" for you purchase page.

Following this, you will receive a confirmation email outlining that your order has been successfully processed.

When your order has been shipped, you will receive another email.

We can cancel or change your order only up to the point of shipment. If you call us on +353 44 93 48461 or "Chat with us" (quoting your order number) and we will make the requested amendments.

If your order has already been shipped and is on it's way to you - you will need to follow the returns procedure.

We are extremely cautious when fulfilling orders to ensure that all orders are sent our correctly. If your order is incorrect, please call us directly on +353 44 93 48461 and we will investigate further and sort it.

DELIVERY

Our current courier is DPD for all orders in Ireland.

For international orders we currently use "An Post".

For Ireland and Northern Ireland customers, please allow 2-3 working days.

For all other customers:

See our Delivery & Terms page HERE.

Currently we offer FREE SHIPPING on all orders over 100 EURO to Ireland & Northern Ireland customers. This is automatically adjusted at checkout for you.

For UK, EU & International delivery costs, please see our Delivery & Returns page HERE

RETURNS

Galvin accepts returns within 14 days. During this period you can return the item for any reason.

Change of mind:

If you return any item because of a change of mind you will pay the cost of returning it.

Faulty:

There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.

Conditions:

  • All items must be returned with 14 days.
  • All items must be in a resalable condition (as new and as received).
  • All items must have tags, labels and packaging intact and in immaculate/reuseable condition.

For further information see our Delivery & Returns page HERE.

Please return items to below address:

Returns Dept, Galvin For Men, 53 Oliver Plunkett Street, Mullingar, Co. Westmeath, Ireland. N91 K37F. 

If you have purchased from our online site you can make a return either in-store, via An Post or through a parcel or courier service. Our delivery partner is DPD.

** Please note, if you purchased an item in-store you can only return the item back to the store **

For further information, please see our Delivery & Returns page HERE.

Once we have received your return and checked and approved its condition for resale, we will process your refund via your original payment source. You will receive a confirmation email of the refund at this point. This is a quick process and conducted the same day that we receive the returned item.